My First Steps

  1. Look for a Member Welcome Packet in the mail. It includes your Member ID card and Member Handbook. If you have not received it within 10 days, call between 8 a.m. and 5 p.m. to request another packet.
  2. Make sure the doctor’s name on your card is right. If it is wrong, call between 8 a.m. and 5 p.m. to receive a corrected card.
  3. Complete the Health Risk Screening. Return it to us by mail, fax, or email. You can also complete the screening by calling between 8 a.m. and 5 p.m. We can help you from there.
  4. Make a doctor’s appointment to review your health goals. Your Care Management Team can help you make that appointment and answer any questions.
Health Risk Screening

Time needed: 15 minutes. Click here to complete your confidential health screening or call to complete your screening over the phone.

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Meet Your Care Coordinator

This person will help you with your medical needs. He or she can help you make a doctor’s appointment and get you to and from appointments.

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Personal Care Plan

Your Care Manager will meet with you to talk about your health history and your life goals. Then he or she will suggest a care plan that includes your doctors and any specialists.

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Living Healthy for the Long Term

Chronic care means you have two or more long-term health conditions. Our Care Management Team can help you with a plan that connects all of your doctors. You can understand your options and focus on your health. If you have questions about how to live healthier, we can help.

More about living healthy