May 26, 2017
In observance of the Memorial Day, our offices will be closed Monday, May 29th. We…Read More >
24/7 Helpline 1-844-807-9734
TTY: Illinois Relay 711
Illinois Relay 711
Illinois Relay 711
Your Care Management Team is led by your Primary Care Provider (also known as your “PCP”). We work together to get you the right benefits and resources. To find out who is on your Care Management Team, call 1-844-807-9734 between 8 a.m. and 5 p.m. or Illinois Relay 711 if you are hearing impaired.
Your Care Manager can help you find a PCP. We can also find a doctor or specialist who is close to home and works with your hospital.
Your PCP has to be part of the NextLevel Health network. Click here for our Provider Directory.
You can change your PCP once a month.
Member Services can help you choose a new PCP or any other provider (mental health, dentist, optometrist, etc.). Call 1-844-807-9734 between 8 a.m. and 5 p.m.
[How does my Care Management Team keep my appointments?]
They can help you make appointments, arrange rides to and from your doctor, or meet you at your doctor’s office.
[How does my Care Management Team help to manage my care?]
They will meet with you to talk about your health history and your life goals. Then they will suggest a care plan that includes your doctors, and any specialists. This plan can be changed with your needs and decisions.
This person will help you with your medical needs. He or she can help you make a doctor’s appointment and get you to and from appointments. This person can meet you at your home, the hospital, or the emergency room to make sure you are OK. He or she can also call you to make sure you are getting the services you need.
This person helps you with your mental health. He or she will get you to the right counselors and doctors. This person can meet you at your home, the hospital, or the emergency room. He or she can also call you to make sure you are getting the services you need.
This person will help you get preventive care, such as breast cancer screenings and flu shots. He or she can see you at home or at your doctor’s office. This person can tell you about neighborhood programs. He or she will work with your Care Manager to make sure you get the right services.