My Care Team


Caring for you

Your Care Management Team is led by your Primary Care Provider (also known as your “PCP”). We work together to get you the right benefits and resources.

To find out who is on your Care Management Team, call 833-ASK-NLHP (833-275-6547) between 8 a.m. and 5 p.m. or Illinois Relay 711 if you are hearing impaired.


How Your Care Team Can Help

Finding a Primary Care Provider (PCP) and Other Providers

  1. Your Care Manager can help you find a PCP. We can also find a doctor or specialist who is close to home and works with your hospital.
  2. Your PCP must be part of the NextLevel Health network. Click here for our Provider Directory.
  3. You can change your PCP once a month.
  4. Member Services can help you choose a new PCP or any other provider (mental health, dentist, optometrist, etc.). Call 833-ASK-NLHP (833-275-6547) between 8 a.m. and 5 p.m.

Keeping Appointments

How does my Care Management Team keep my appointments?
They can help you make appointments, arrange rides to and from your doctor, or meet you at your doctor’s office.

Managing Your Care Plan

How does my Care Management Team help manage my care?
They will meet with you to talk about your health history and your life goals. Then they will suggest a care plan that includes your doctors, and any specialists. This plan can be changed with your needs and decisions.


Who’s on My Care Team?

Care Manager

This person will help you with your medical needs. He or she can help you make a doctor’s appointment and get you to and from appointments. This person can meet you at your home, the hospital, or the emergency room to make sure you are OK. He or she can also call you to make sure you are getting the services you need.

Behavioral Health Specialist

This person helps you with your mental health. He or she will get you to the right counselors and doctors. This person can meet you at your home, the hospital, or the emergency room. He or she can also call you to make sure you are getting the services you need.

Care Navigator

This person will help you get preventive care, such as breast cancer screenings and flu shots. He or she can see you at home or at your doctor’s office and can tell you about neighborhood programs. He or she will work with your Care Manager to make sure you get the right services.