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Illinois Relay 711
Illinois Relay 711
Primary Care Provider (PCP) Responsibilities
Primary Care Provider (PCP) is the cornerstone of NextLevel Health’s services delivery model. The PCP serves as the “medical home” for the member. The “medical home” concept assists in establishing a member- provider relationship, supports continuity of care, eliminates redundant services, and ultimately improves outcomes in a more cost-effective way.
Provide screening, well care, and referrals to community health departments and other agencies in accordance with HFS (Department of Healthcare and Family Services) provider requirements and public health initiatives.
The PCP is responsible for coordinating the Member’s healthcare services and making referrals to specialty providers when care is needed that is beyond the scope of the PCP. The specialty physician may order diagnostic tests without PCP involvement by following NextLevel Health referral guidelines. The specialty physician must abide by the prior authorization requirements when ordering diagnostic tests; however, the specialist may not refer to other specialists or admit to the hospital without the notification to the PCP, except in a true emergency situation.
The specialist must:
Transition of Care /Continuity of Care Referral Process
For Integrated Care Program and the Family Health Plan Program, a Non-Affiliated Provider can continue to treat the NLH Enrollee for an initial 90-day transition period or through the postpartum period. To do so, the Non-Affiliated Provider must agree to accept reimbursement from the Health Plan at the Health Plan’s established rates, follow the Health Plan’s Quality Assurance requirements, and agree to follow the Health Plan’s policies and procedures, this which includes the Health Plan’s referral and authorization requirements.
Instructions for a Specialist to Obtain Referrals
The specialist can obtain referrals directly for the customer to another specialist with the following limits: